Change-of-mind returns, reservation cancellations, and exchanges are not accepted once an order has been confirmed.

This policy applies to both brand-new and preloved pieces unless ELITE LUXE COLLECTIONS confirms in writing that an exception applies before payment is completed.

Refund requests may only be reviewed if the customer receives the wrong item, the item arrives with a material issue that was not disclosed before checkout, or the order cannot be fulfilled by ELITE LUXE COLLECTIONS.

Any concern must be reported within 48 hours of delivery with the order number, unboxing photos, and clear supporting evidence.

If a request is approved after internal review, ELITE LUXE COLLECTIONS may offer a refund, store credit, or another resolution that matches the circumstance.

Approved refunds are issued back to the original payment source when possible. Bank transfer timing depends on the receiving bank and payment provider.

We may collect your name, email address, phone number, Instagram username, billing and shipping details, order history, and messages you send to our team.

Payment handling is coordinated through the payment method provided at checkout. ELITE LUXE COLLECTIONS does not intentionally store full card or bank credentials beyond what is required to verify and document a transaction.

Your information is used to confirm orders, arrange payment instructions, coordinate delivery, provide customer care, prevent fraud, and improve the shopping experience.

If you opt in to marketing, we may also send collection updates, exclusive offers, or concierge communications. You can opt out at any time.

We only share customer information with service providers or partners when needed to fulfill an order, comply with the law, or protect ELITE LUXE COLLECTIONS and its customers from misuse or fraud.

We keep records only for as long as reasonably necessary for business operations, customer support, accounting, legal compliance, and dispute resolution.

You may request access to, correction of, or deletion of your personal information, subject to legal and operational retention requirements.

For privacy requests, contact ELITE LUXE COLLECTIONS through the customer-care channels listed on this site.

ELITE LUXE COLLECTIONS aims to present each item as accurately as possible, including condition notes, pricing, and images. Minor differences in color, texture, or appearance may still occur depending on lighting, display settings, or the nature of preloved goods.

Availability is limited and inventory may change without notice. An item is not reserved until the order is accepted by ELITE LUXE COLLECTIONS.

Submitting an order request does not automatically guarantee acceptance. ELITE LUXE COLLECTIONS may review, decline, or cancel an order in cases involving stock conflicts, pricing issues, suspected fraud, or incomplete customer information.

Payment instructions, reservation terms, and shipping arrangements are communicated after checkout through the contact details provided by the customer.

All content on this website, including branding, product copy, photography, layout, and graphics, belongs to ELITE LUXE COLLECTIONS or its licensors and may not be reused without permission.

You agree not to misuse the website, interfere with store operations, submit false information, or use the platform for unlawful activity.

To the maximum extent permitted by law, ELITE LUXE COLLECTIONS is not liable for indirect, incidental, or consequential losses arising from use of the website or from delays caused by events outside reasonable control.

These terms are governed by applicable laws in the Philippines unless another law is required by mandatory consumer protections.